1) Why is the site called SPORToften (versus ActiveZach)?
After several years of development, and a recent partnership with Endurance Magazine, we made the decision to create a brand that is more in line with the goals of our online community and premier online services. SPORToften evokes the perspective that participating in events is part of an overall healthy lifestyle. And as we develop and launch new services and features for all participants as well as event directors and managers, we too will keep this perspective in mind. You can look forward to new and creative services over the coming months that will enhance your overall healthy lifestyle. Live Well. Sport often.

2) I want to register for an event. How do I get started?
Before you register for any event, you must log in first. If you are new to SPORToften, be sure to start by creating a user profile first. Simply click on “LOGIN” to create a user profile.

3) How do I find the event that I want to register for?
After you have successfully logged-in, find your event via the “Event Quick Search” tool or by referring to the Featured Events Calendar. Events are listed by date. If your event is not listed on the Featured Events Calendar, click on “See All Events” to view to extended calendar. Once you find the listing for your event, click on the link and begin the registration process.

4) Does SPORToften provide and accept paper event registration forms and payment by cash or check?
SPORToften does not provide or accept paper event registration forms on behalf of events. We also do not collect cash or check payments for events. To find out more about alternate registration and payment options, please contact the event directly.

5) How is the transaction handled?
Log in first. Complete the registration for the first person and follow the registration windows until you arrive at the final checkout window. Before you enter your credit card information, click on one of the following radio buttons: register “someone else”, “another category”, “a minor”, or “another event”. There is a registration processing fee, which is based on a sliding scale depending on the transaction amount. $0 – 149.00 = 6.0% plus $1.25*, $150 – 499.99 = 3.0% plus $5.00, $500 and up = 3.0% plus $10.00

6) How do I complete multiple registrations under the same transaction?
Log in first. Complete the registration for the first person and follow the registration windows until you arrive at the final checkout window. Before you enter your credit card information, click on one of the following radio buttons: register “someone else”, “another category”, “a minor”, or “another event”.

7) How do I confirm that my registration went through successfully?
There are three ways to confirm that your registration was processed successfully. First, check your email inbox for a confirmation email. You can also refer to the event Participant List to see if your name is posted. Please note that some Event Directors choose not to make the Participants List public. Lastly, you can print a receipt or resend a confirmation email by clicking on “My History” under the “My Tools” drop-down box.

8) How do I switch categories within the event that I’m registered for?
Please contact the event directly. If a category switch is possible, they will provide you with further instructions.

9) How do register for a team/relay entry?
All team/relays entries must be registered under one credit card. A designated person (not necessarily a team member) must create an entry by registering the entire team. After logging in and beginning the event registration process, the registrant will choose whether he/she wants to “include me as a team member” or “do not include me as a team member”. After completing the Personal Information for the first team member and then clicking on “Go To Next Step” the registrant will need to enter the Personal Information for the other team members by clicking on “Add” under the Team Member List. Please note that not all events offer team/relay categories.

10) How do I subscribe to the bi-monthly SPORToften Partner Email newsletter?
Log in and open the “Personal Info” link under “My Preferences”. At the bottom of this screen use the dropdown menu under “Partner Email” to select "Yes" and then click on the “Save” button.

11) I need further support.
For specific event-related questions, including refund and transfer inquiries, please contact the event directly. For online registration questions, send us an email at support@sportoften.com or call our customer service center at 919-321-6680.

12) How do I change my user profile?
Log in first then click on “My Preferences”. Open the “Personal Info” link, make your profile changes, and then click the Save button at the bottom of the screen.

13) If I forgot my profile password, what do I do?
On the home page select "Forgot Password?” on the top navigation bar. Next, enter in your username and click "submit." A new password will be mailed to the email address associated with that username.

14) I have a question about an upcoming event that I’m registered for. How do I contact the event?
To find the event contact information, please refer to the event contact information under the blue "Event Information" header of the event for which you are registered.

15) How do I request a refund or transfer?
SPORToften does not handle refunds or transfers. All event registration refund and transfer inquiries are handled directly by the event. To find the event contact information, please refer to the event contact information under the blue "Event Information" header.

16) Is SPORToften online registration secure?
Yes! SPORToften protects registrants' payment information at all times using several thorough security policies and safeguards. Strict security begins at the point of data transmission, where we use Secure Socket Layer (SSL) encryption certificates on all of our payment servers. This SLL encryption scrambles all payment information between the registrants' computers and our servers, payment data is effectively locked away by storing payment data on separate servers that do not have direct access to the Internet, and protecting them from digital access using a firewall. Payment data is further secured by limiting access, in fact denying access, from the Web site. Our Web site does not read credit card data from the database, nor does it make that data available to event administrators using our data export utility. Thus, credit card data is never available on the Web site, never leaves the SPORToften systems, and event administrators are protected from the risk they would incur if they had to store and protect that data themselves.

17)

18) What do I do if I have questions about the event?

Please call the event. We can answer questions about signing up, but the event director has the information about the event. Often there is a website link included, websites usually have more detailed information.